Terms of service

Please read carefully before placing your order.

By purchasing from ciscacecil.com you agree to the following terms and conditions.

Delivery Timeframe
Estimated delivery times will be provided upon order confirmation. Any delays due to
unforeseen circumstances will be promptly communicated to the customer. Ciscacecil is
not liable for any inconveniences resulting from such delays.
Delivery within Lagos: 1 to 2 working days
Delivery outside Lagos but within Nigeria: 3 to 5 working days
International delivery: 5 to 7 working days

Customer Communication
Effective communication is essential to us. Customers are encouraged to contact our
customer service team for any inquiries or concerns. We aim to respond promptly and
address all issues to the best of our ability. Please note that the use of abusive, offensive,
or disrespectful language toward any member of our team will not be tolerated.

Ciscacecil reserves the right to discontinue any order immediately in such instances, without liability
for any refund or compensation.

Quality Assurance
All Ciscacecil products undergo rigorous quality checks before shipment. If a defective
item is received, customers must notify us promptly for resolution. Photographic evidence
or return of the item may be requested for assessment purposes.

Production Timeframe
Standard production takes 10 to 20 working days. Express production options are
available for items needed urgently. Please await the creation of your invoice and carefully
review all order details before making payment. Refunds will not be issued once payment
has been made.

SALES POLICY & TERMS
The following terms and conditions apply exclusively to sale items purchased on
ciscacecil.com. By completing a purchase during any sale period, you confirm that you
have read, understood, and agreed to these terms.

Purchase Location
All sale items are available for purchase exclusively through our official website at
ciscacecil.com.
No Alterations, Exchanges, or Returns
Once a sale item has been purchased, it cannot be sent for alterations, exchanged, or
returned. Please ensure you carefully select your items and confirm your order before
completing your purchase.

No Refunds
We do not offer refunds on any sale items purchased. All sales are final.
Indication of Issues
Items with any defects or issues will be clearly indicated on the product page. Please
review the product description and details carefully before making a purchase.

Reference Photos
Photos uploaded on our website are for reference purposes only. Actual items may differ
slightly in shades and colors due to lighting, fabric, display settings, and other factors.

Shipping
For international shipping we charge a flat rate for up to 2KG. For orders exceeding 2KG,
additional fees will be communicated to the client accordingly.

Delivery Timeframe
Deliveries of sale items will commence after the sale period ends.
Deliveries within Lagos: 2 to 3 working days
Deliveries outside Lagos but within Nigeria: 3 to 5 working days
International deliveries: 5 to 7 working days

Customs & Duties Charges
Almost all shipments crossing international borders outside Nigeria are subject to duties
and taxes imposed by the importing country's government. Ciscacecil has no control over
these charges as they vary between countries. These charges are the sole responsibility
of the customer. In rare cases where your package arrives from multiple locations due to
stock availability, duties may apply depending on your shipping address.

Pickups
Our flagship store in Lekki, Lagos is open for pickups. You can find us at No. 8 Fola Osibo,
Lekki Phase 1, Lagos.

These terms apply to sale purchases only.

For our standard purchasing terms and
policies, please visit our full Terms and Conditions page.